HTML5 Outage Management

Outages can be managed from the SmartMAP web application from any web enabled device.  

There are 3 types of outage status:

1. Proposed Outage – SmartMAP will automatically proposed an outage when AMI sends Last Gasp messages or a customer outage call is entered.  
   1. SmartMAP will trace the system to find related meter points, utilize meter Power Status Check and identify the point of failure & total number of customers affected.
   2. Users can Confirm or Reject a proposed outage, it is optional whether outages show on the public outage map while in the proposed state

1. Un-Planned Outage – A confirmed Proposed Outage is moved to Un-planned Outages.  From here, SmartMAP can be used to add details to the public outage map & send email updates
2. Planned Outage – Planned outages are entered in advance of the outage event.  They will show up on the public outage map starting 10 days (configurable) before the outage date.   When the outage happens, SmartMAP will not create a Proposed Outage for the event if a Planned Outage exists.

Creating an Outage

Unplanned outages are rarely created manually, since SmartMAP will automatically create them from even a single related Last Gasp message.   Planned Outages are created manually, ahead of the outage event.

Outages can be created from either:

1. The map page from either a Meter, Transformer, Switch, Recloser or Boundary Meter by clicking on the asset and selecting ‘Add Outage’ on the pane on the right.
2. The menu, by selecting Outages àNew Event

Figure 1 - Adding an outage

1. Additionally, outages can also be created on the Meter, Transformer or Boundary Meter ‘Details’ pages by accessing the ‘Add Outage’ tab at the top (Switches and Recloser do not have a ‘Details’ page).

Figure 2 - When you create an outage the ‘Area’ and the ‘Impacted Meters’ are auto-entered

Confirm/Reject an Outage

When an outage is proposed, an outage email is sent to the recipients listed in AdminàInternal Outage Alerts, for ‘Proposed Outages’: 

The outage is then either confirmed (most cases) or it can be rejected.  Usually outages are rejected if the model was not matching the field configuration, preventing SmartMAP from tracing to a single outage point and therefore identifying multiple outages.

When rejecting an outage, you choose the rejection reason from a drop-down list and press ‘Submit’

When confirming an outage, you can populate Details, Estimated Restore Time and Cause(if known).  This information will be used in the confirmed outage email alerts and the public outage map.

Following the outage confirmation, the public outage map shows the updated data provided.

Updating an Outage

You can access current outages from either the ‘Planned’ or ‘Un-Planned’ tiles on the ‘Dashboard’ or from the OutagesàManagement menu item

Figure 3 - SmartMAP Dashboard

Select the outage you would like to update and click ‘Edit’.  

Figure 4 - You can then edit some of the basic outage information

InfoàEdit

Update the outage times, causes and types.  If an outage event is determined to be a false outage, duplicate, etc.  It can be flagged as a non-outage from this page.

When the outage has been restored, add the restoration time here.  If an AMI restoration message has been received, the button can be used to auto-populate the restoration time.   Outages are not auto-restored when restoration messages are received, since they can be part of a failed restoration, or partial restoration event.  

Populating the Restore Time is the only thing required to clear the outage from the system.  The following items can be addressed at a later time if required (but outage statistics will not be complete until they have been addressed)

On-site time – when the crew arrived on site

Cause Code – what caused the outage

Major event – was the event deemed a Major Event

Filed – Has all data been completed and validated (ready to include in statistics)

Impacted Meters – shows all meters affected by the outage with the option to download as a .CSV

Restore Steps – When restoring an outage, add the related restoration steps which will be used when calculating outage statistics.  

Calls – shows calls which are related to the outage

Unassigned Calls – link calls to the outage

Notes – A location to store notes related to the outage

Emails – send updates to users in the AdminàExternal Outage email list

Device notifications – view outage/restoration messages related to the event

After an outage has had a Restoration Time populated, it will be moved to the Historic tab

Outage Reports

Outage Reports can be accessed from the menu and are populated for all outages which have had restore steps completed and have been set to status of ‘Filed’

Reliability Statistics

Severity

Feeder Summary

Largest Customer Outages

Pie Chart Outages